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Hospitality & Customer Service Workshop
February 26, 2019 @ 10:00 am - 12:00 pm
Co-Hosted by Calistoga Chamber of Commerce and Napa-Sonoma SBDC
An introduction to exemplary customer service for “front line” hospitality workers.
As a hospitality business owner or manager, are you looking for ways to improve your “front-line” worker performance on the job and, more importantly, ways to distinguish yourself and your organization through great service? Relationship driven experiences are now the order of the day, but what if time only allows a brief first impression or sound bite? We will discuss ways to hone your customer service skills, embrace authenticity, and create great memories!
Hosted by Michael Basayne
Mike was raised in San Francisco and early in life experienced his own customer service training working in high-end restaurants. Mike later worked in the financial services industry, consulting, and transportation, where he taught customer service, sales and marketing. He has lived in the Napa Valley for over three decades and understands our unique culture of service and branding. He has deep appreciation for quality experiences and believes in continuous improvement and lifelong learning, and of course sharing that knowledge!
Mike is a Business Advisor with the Napa Sonoma Small Business Development Center.